| Column | Type | Actions |
|---|---|---|
| id | int(11) | |
| employee_id | int(11) | |
| lead_id | int(11) | |
| customer_phone | varchar(30) | |
| chat_datetime | datetime | |
| response_time_minutes | int(11) | |
| status | enum('pending','approved','rejected') | |
| manager_id | int(11) | |
| manager_remark | varchar(255) | |
| manager_at | datetime | |
| admin_id | int(11) | |
| admin_remark | varchar(255) | |
| admin_at | datetime | |
| created_at | datetime |